FAQs

We accept returns on unused items within 14 days of delivery. Items must be in their original condition and packaging. If you need to start a return, please contact our support team and we’ll guide you through the process.

Some limited drops or promotional items may be final sale. These items will be clearly marked at checkout. Final sale items cannot be returned or exchanged.

Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–7 business days depending on your location. You will receive a tracking number once your order has been shipped.

LVUP products are designed in Houston, Texas, and manufactured by trusted production partners who specialize in premium headwear and apparel.

Shipping costs are calculated at checkout based on your location. We also offer free shipping on select promotions and larger orders when available.

LVUP stands for growth, discipline, and the decision to constantly improve yourself. The brand was created to remind people that leveling up is not just about success, it’s about mindset, work ethic, and becoming better every day.

LVUP is more than just a hat brand, it’s a mindset brand. Each design represents qualities like Focus, Discipline, Loyalty, and Drive. When you wear LVUP, you’re representing a mentality of growth and ambition, not just fashion.